Refund policy

Cancelling and Returning Goods if You Change Your Mind

As a consumer, you have a legal right to a 14 day “cooling-off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and We have sent you your Order Confirmation, i.e. when the Contract between you and Us is formed.  You may also cancel for any reason before We send the Order Confirmation.

 

If you wish to exercise your right to cancel under this Clause, you must inform Us of your decision within the cooling-off period You may do so in any way you wish. Cancellation by email is effective from the date on which you send Us your message. Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send Us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.

We may request, without obligation, the reason for cancellation and may use any answers you provide to improve Our Goods and services, however, please note that you are under no obligation to provide any details if you do not wish to.

Please note that you may lose your legal right to cancel under this Clause in the following circumstances:

• If the Goods are sealed for health or hygiene reasons and you have unsealed those Goods after receiving them
• If the Goods have been personalised or custom-made for you
• If the Goods have been inseparably mixed with other items (according to their nature) after you have received them.

Please ensure that you return Goods to Us no more than 14 calendar days after the day on which you have informed Us that you wish to cancel under this Clause.

Refunds under this Clause will be issued to you within 14 calendar days of the following:

• The day on which We receive the Goods back; or
• If We have not yet provided an Order Confirmation or have not yet dispatched the Goods, the day on which you inform Us that you wish to cancel the Contract.

Refunds under this Clause may be subject to deductions in the following circumstances:

·        Refunds may be reduced for any diminished value in the Goods resulting from your excessive handling of them (e.g. no more than would be permitted in a shop). Please note that if We issue a refund before We have received the Goods and have had a chance to inspect them, We may subsequently charge you an appropriate sum if We find that the Goods have been handled excessively.

Refunds under this Clause will be made using the same payment method that you used when ordering the Goods unless you specifically request that We make a refund using a different method.